ViewSonic: Investigation under way

Now that the team in charge of after sales service for ViewSonic are back from their summer holiday, we've managed to get an official response to the complaints we've been receiving from our readers.

While a certain amount of grumbling is to be expected, we had seen a worryingly high number of issues with ViewSonic products.  With the VX2240w monitor, for instance, which was initially buggy, ViewSonic at first denied all suggestions there was any problem.  Only several months after it had been made aware of the fault did the manufacturer begin an investigation, and it later accepted the return of some of the products concerned under guarantee.

When questioned recently, however, ViewSonic was keen to tell us that it had already identified the source of the problem.  A review has been underway since the middle of August and will be ready to report its conclusions soon.  After that, there will be a chance to look at recommendations for new solutions with a view to starting work in October.

We'd like to thank ViewSonic for being so open: manufacturers don't always release this kind of information.  Hats off to ViewSonic it is then!